Skip to the step to Print a self-test report. To see if your product is still under warranty, go to the warranty check website http: Purchase replacement cartridges and other supplies from the HP Store or local retailers. Service or replace your HP product if you completed all preceding steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
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The product might go through a brief warm-up period.
The Virtual Photosmaet is currently unavailable. We are unable to determine your warranty status for the product and serial number provided. Please verify your product is powered on and connected, then try again in a few minutes.
This process can take several minutes depending on the number of warranties being checked. A ‘ Top cover is open ‘ message displays on the computer The Attention light is blinking and a ‘ Top cover is open ‘ message displays on the computer.
Blinking Lights on the HP Photosmart D Printer Series | HP® Customer Support
A ‘ Disc physical size mismatch ‘ message displays on the computer The Attention light and the Print light are blinking, and a ‘ Disc physical size mismatch ‘ message displays on the computer. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. Do not touch or clean the ink nozzles.
This tool applies to Microsoft Windows PC’s only.
HP Photosmart D5100 Printer series How to
Solutions Follow these solutions in the order presented to resolve the issue. Please try again shortly. Product has been exchanged: Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding.
Replace the cartridge Follow these steps to replace the cartridge. Remove yp clean each cartridge one at a time. Follow these steps to remove and reinsert the cartridges. Asia Pacific and Oceania. How do I resolve this issue?
Blinking Lights on the HP Photosmart D5100 Printer Series
Lower the output tray. Press the Photo Tray button on the product control panel. The self-test report prints.
Hpp does HP install software and gather data? HP encountered an error while trying to scan your product. Remove the new cartridge from its package, and then carefully remove the protective tape.
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Never load mixed types of paper in the tray. All lights blink In this error condition, the following light pattern displays on the product control panel:. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes.
Restart the printer Press the Power button to turn off the product. Reattach the rear access door by inserting the right side of the door into the rear of the product, and then pushing the door inward until it snaps into place.